Salespeople needs to understand the nuances of what the customer is experiencing by asking questions and listening!
Let me reiterate why you are here: the only thing important for salespeople is to listen to their customers. I firmly believe any prospect can become a customer at some point in time, given that they feel heard. Before one can sell a product, one must understand the nuances of what the customer is experiencing by asking questions like what challenges are the prospect(s) facing or, what are the industry drivers in the customer's perspective.
Actively listening to customers is like the corner piece of a puzzle: while it may be distant and insignificant at the end of the puzzle (or sale in this case), it creates the guide work for a good buyer-seller relationship.
There are 3 elements to active listening in sales: 1) Mutual understanding of needs 2) Clarification of needs and 3) Application of needs.
Let’s be honest: active listening can be hard. Especially when trying to juggle the process of listening, with the innate desire to be a salesperson and fulfill your job of representing your product. Tools like Flyte AI simplify this process, as the integrated competitive insights, customer sentiments along with sales battlecards capture the critical elements of the conversation while coaching you as a salesperson on how the conversation and listening component could have gone better.
Wish to beat competition and coach your sales reps? Book a demo today at FlyteAI.com https://www.flyteai.com/
Keywords: sales calls, listening, questions, customers, challenges, prospects, client needs
Use Flyte! Our voice recognition technology helps business professionals take impeccable meeting notes and capture action items and insights from every call. You get actions and questions that keep you focused and in control, meaning your customers stay happy and engaged. No more paper-pushing and manually delivering actions.
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