How Do You Save Time? Listen To Your Customers!

Annie Lin

Podcast with Philip Topham, The Savvy Founder Podcast

The Savvy Founder podcast, episode 54

About The Savvy Founder and Philip Topham

Philip Topham, who has an inquisitive mind and passion for ideas, created The Savvy Founder Podcast to help technical founders succeed. The podcast empowers him to share the journeys and words of wisdom through communications with all types of high-tech high-growth entrepreneurs. He believes that every high-tech entrepreneur expecting to build a high-growth company will face unexpected challenges and self-doubt, but he is there to assist these entrepreneurs to unlock their pragmatic dreamer and develop their business skills and social capital with The Savvy Founder framework.

Philip Topham, The Savvy Founder podcast host

The power of The Savvy Founder Podcast comes from word of mouth, such as Flyte’s podcast aired on Apple, Spotify and Google podcasts, that permits founders to learn from accomplished entrepreneur’s experiences to shorten their journeys to success.

Highlights of the podcast

As we all know, time is valuable! And in the business perspective, saving time equals generating more revenue. After interviewing 400+ individuals, Flyte validated the problem and came up with a solution in the following two key points:

Understand customers’ problems from their point of views

  • Let the customers do the talking and listen to their problems. It is important to ask open-ended questions that prompt them to think about the kind of solutions they want. Then, build a solution that fits the customers’ perspectives to solve the problems. You can refer to our blog post that shares a great perspective on how to identify customer pain points.

Understand analytics behind sales conversations

  • Harvard Business Review’s case study proved that AI empowered technology can have a significant impact on business operations and customer satisfaction by collecting data, analyzing points, and seeking improvements. Flyte offers an intelligent platform that not only provides fully automated AI powered notes for busy sales professionals, it provides deal intelligence that empowers sales leaders to close more deals by learning about sales rep performance as well as competitive insights. Flyte saves over 30% of sales reps’ time through automation and increases company topline by providing customer insights and highlighting deal risks.

Understand how accelerators helped Flyte move faster

  • Flyte accelerated their startup journey through right mentorship and guidance early on. Many mentors are still helping them get clients and validating product enhancements. For first time founders, accelerators and experienced mentors can be game changers!

If you’re interested in sharing ideas or chatting about your startup, please feel free to reach out to Shilpa Sharma, co-founder of Flyte!



Keywords: Flyte, Startup, Conversational Intelligence, Sales analytics, HBR, customer, competitive insights

Top features for client conversations

  • Store - Ability to record and search meeting notes within Flyte or through Slack so that you can quickly access and view your notes whenever, wherever.
  • Sort - Ability to sort notes based on speakers, topic or length makes it super easy to customize as you want.
  • Share - Ability to share notes with team members or customers to keep the business moving forward, saving time and energy.

Use Flyte! Our voice recognition technology helps business professionals take impeccable meeting notes and capture action items and insights from every call. You get actions and questions that keep you focused and in control, meaning your customers stay happy and engaged. No more paper-pushing and manually delivering actions.

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